Ronin is looking to hire a Desktop Support Specialist with prior experience working in a Trading Firm Environment. The Desktop Support Specialist responds to client’s inquiries concerning support requests, application availability and general hardware/ software/applications-related questions. The Desktop Support Specialist will work closely with the Help Desk Manager and Trading Floor Operations Manager.

• Diagnose problems through troubleshooting skills, logic, research, and isolation steps.
• Record all client inquiries, from initial call to incident resolution.
• Coordinate entire support incident for the client, ensuring top-notch service.
• Maintain current and orderly systems manuals and update manuals as necessary.
• Configure, support and perform routine maintenance of hardware and software for desktops (PC/Laptop) and servers.
• Troubleshoot PC and printer problems.
• Provide basic LAN/WAN/VPN support.
• Install and upgrade software.
• Build and deploy PCs, Laptops, and Tablet PCs.
• Maintain records of hardware, software and network inventory.
• Become proficient in the software tools utilized by the Help Desk.
• Become familiar with and install/troubleshoot Ronin proprietary trading applications.
• Perform related duties as assigned.

• Bachelors’ degree in MIS, Computer Science or a related field or equivalent.
• One to two years experience in a technical support role, providing desktop and software support.
• Knowledge of PC/server hardware, Windows OS (XP, 2000, 2003), and MS Office Products.
• Experience with (McAfee Virus clients, Symantec Ghost, and Sysprep) preferred.
• Experience with financial vendor tools (Bloomberg, Thomson, REDI, Trading Technologies, CQG, E-SPEED) preferred.
• Clear theoretical understanding of networks, including LAN/WAN/VPN.
• Excellent communication and interpersonal skills with the ability to work in and contribute in a team environment.
• Strong critical thinking skills with the ability to identify and develop resolutions to complex problems.
• Self-motivated with the ability to follow directions, complete time-sensitive tasks and meet deadlines with minimal supervision in a fast-paced, high stress environment.
• Certification/Training in A+, MCP/MCSE, preferred.
• Strong planning and organizational skills, with the ability to document processes and procedures.
• Excellent customer service skills with the ability to use discretion in handling confidential information.
• Ability to begin working at 6:00 AM on a daily basis and rotate start and finish times as required.