Ronin is looking to hire a Desktop Support Specialist for our New York office with prior experience working in a Trading Firm Environment. The Desktop Support Specialist responds to inquiries concerning support requests, application availability and general hardware/ software/applications-related questions. The Desktop Support Specialist will work closely with the IT Systems Manager and IT Operations Staff. This position is located in our New York City Office at 200 Liberty Street.

• Diagnose problems through troubleshooting skills, logic, research, and isolation steps.
• Record all client inquiries, from initial call to incident resolution.
• Coordinate entire support incident for the client, ensuring top-notch service.
• Maintain current and orderly systems manuals and update manuals as necessary.
• Configure, support and perform routine maintenance of hardware and software for desktops (PC/Laptop) and servers.
• Troubleshoot PC and printer problems.
• Provide basic LAN/WAN/VPN support.
• Install and upgrade software.
• Build and deploy PCs, Laptops, and Tablet PCs.
• Complete daily operational checklist at our off-site date center facilities before the opening and after the close of the Financial Markets.
• Maintain records of hardware, software and network inventory.
• Become proficient in the software tools utilized by the Help Desk.
• Become familiar with and install/troubleshoot Ronin proprietary trading applications.
• Perform related duties as assigned.

• Bachelors’ degree in MIS, Computer Science or a related field or equivalent.
• One to two years experience in a technical support role, providing desktop and software support.
• Knowledge of PC/server hardware, Windows OS (XP, 2000, 2003), and MS Office Products.
• Experience with (McAfee Virus clients, Symantec Ghost, and Sysprep) preferred.
• Experience with financial vendor tools (Bloomberg, Thomson, REDI, Trading Technologies, CQG, E-SPEED) preferred.
• Clear theoretical understanding of networks, including LAN/WAN/VPN.
• Excellent communication and interpersonal skills with the ability to work in and contribute in a team environment.
• Strong critical thinking skills with the ability to identify and develop resolutions to complex problems.
• Self-motivated with the ability to follow directions, complete time-sensitive tasks and meet deadlines with minimal supervision in a fast-paced, high stress environment.
• Certification/Training in A+, MCP/MCSE, preferred.
• Excellent customer service skills with the ability to use discretion in handling confidential information.
• Ability to travel to on a daily basis to facilities in Carteret, New Jersey and Secaucus, New Jersey for support activities in these remote data centers before the opening and after the close of the Financial Markets.
• Ability to begin working at 8:00 AM on a daily basis and rotate start and finish times as required.

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